Shipping and Returns

FREE SHIPPING for orders over $75*
  • Australian Shipping (approx 3-7 days) $9.90
  • Free shipping for orders over $75 applies to Australia only. Excludes international shipping and select items. See individual product items for more information.
  • International Shipping (approx 6-14 days) $45 with the exception of the following special rates which are automatically calculated at checkout:
    • USA: $30 for up to 2kg
    • China, Japan, Hong Kong: $25 for up to 2kg
    • NZ: $15 for up to 2kg

Can I receive my order faster?

If you require something urgently please leave a note with your order or email hello@imprinthouse.net and we will do our best to help you get your order when you need it. Please note that delivery times will vary depending on your location.

Can I collect my order?

You can collect bulk items from our property on the Central Coast, NSW. We are located 90 mins north of Sydney and 60 mins south of Newcastle. Please note that you enter the property at your own risk. No responsibility can be accepted for injury or damage to yourself, your goods or possessions. Please email hello@imprinthouse.net for more information or to make an appointment.

How do I know my order is shipped? 

Once you receive an order confirmation email from Imprint House your order is processed by our warehouse department. The items are packaged and after dispatch you will receive a shipping confirmation email with your tracking number.

How will my order be shipped? 

Our main carrier is Australia Post for domestic and international shipping. International couriers can be arranged upon request, and at your expense.

Will my order incur customs charges? 

If your address is outside Australia, your order may incur a customs or import duty charge, and may be subject to regulatory compliance. Imprint House is not responsible for any charges in relation to customs clearance or quarantine, and does not have any control over these charges and is unable to advise what they will be, as they vary from country to country. For more information, please contact your local customs office or email hello@imprinthouse.net

What happens if my items get lost during shipment? 

Contact the carrier your order was sent with and quote the tracking number that was sent to you in your shipping confirmation email. If the carrier cannot locate your items, email hello@imprinthouse.net and we will lodge an enquiry.

What happens if I miss the delivery attempt?

Australia Post will leave a failed delivery attempt card at your chosen address. This will direct you to your nearest Post Office to collect the item - proof of identity will be required. 

Do you deliver to PO Box addresses? 

Yes, we can deliver to any PO Box address in Australia and internationally. 

Can you deliver to my work address? 

Yes, we can deliver to your workplace. Please include the business name and any other relevant information in the shipping details part of your order to ensure correct delivery.

What is your Returns Policy? 

Imprint House does not accept returns or refunds for change of mind purchases. We will happily accept an exchange/credit note of a faulty item. Please return within 7 business days.

Return shipping is payable by the customer and it is recommended to use a tracked method for safe delivery.

Imprint House is not responsible for the loss of a returned parcel and the original payment of shipping will not be refunded.

Do you do exchanges or credit notes?

All exchanges / credit notes will be completed within 10 days from the date of the confirmation of receipt of returned goods email that will be sent from our warehouse to the customer. Imprint House reserves the right to deny a refund of the merchandise returned if this Returns Policy is not followed.